This isn't your average journey from the coal mines of Kentucky to the tech-savvy hills of Calabasas. Jake's story reads like a bestseller – if bestsellers were about headsets, heart, and a bit of hustle. From underground coal miner to the miner of customer satisfaction, he's the guy who made telesales cool (or at least, cooler).

When he's not busy redefining call center excellence, Jake is a full-time family man. His home life with wife TaShawnta, son Davin, and IVF-miracle daughter Layla is like a reality show, minus the drama and with more heart. They're the reason he traded his miner's helmet for a home office.

And if you think that's all, hold onto your headsets. Jake once rocked the mic as a Christian rapper, with his 2011 hit “Krazy Praize” making waves in the GMA Dove Awards. Who says call center gurus can't drop beats?

In a nutshell, Jake Lynn is the guy you call when you want to turn your call center from a last resort to a first choice. He's the blend of wit, wisdom, and warmth, serving up success one call at a time.